CS Remote Care

Services

Alert

This is where the copier sends us a message; either by email or by fax line, to tell us that there is a problem or that a Periodic Maintenance (PM) visit is required.

Notify

This is where we phone or send a message to the customer to let them know that a fault is being responded to, the fault has been cleared or the copier has requested a PM call.

Supply

By analysing counter and consumable data, CS Remote Care^Supply  offers a perfect and intelligent parts inventory - means all consumables and spare parts are supplied on time.

Machines use toner, Messages like "Out of toner" are history. We supply consumables when your Konica Minolta system tells us that it is running low. But, we also ensure that you will never be supplied with more than you actually need.

Meter

Taking meter readings for our service billing has always been a problem for customers, no more!

CS Remote Care^Meter  takes the meter readings directly from the Konica Minolta device and in the same monthly cycle that you are used to.
There’s no need to manually collect and send counter data from each device. It sends them to us.

Health

This is a brand-new service that we are going to offer. We will be monitoring the performance of the copier in its location to determine how well it is performing, then predicting problems so that we can nip them in the bud. This puts Konica Minolta service on a proactive footing; it also means that we can book service calls with the customer at a time that is convenient to them.

(This feature requires GPRS or email as communication technique)

Fleet Management

This is a new service we are working on. It is a comprehensive reporting tool that shows what the total running costs for a given device is, complete with any recommendations on replacement, re-allocation etc.

(This feature is under development, expected release - CSRC version 2.1)